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After signing up as an AFL Member, when am I likely to receive my AFL membership card?
If joining prior to January 25, 2013, your AFL Membership card will
be mailed in early February, 2013, prior to the commencement of the
2013 NAB Cup. If joining after this time, there is a 10-day
turnaround for card fulfilment.
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After renewing, when am I likely to receive my card?
If renewing prior to January 25, 2013, your AFL Membership card
will be mailed in early February, 2013. If your Membership
application is lodged after this time, there is a 10-day turnaround
for card fulfilment.
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Can I attend matches with an Absentee Membership?
An Absentee Membership does not include match or finals
entitlements; it simply is a holding fee for your membership
status. The AFL does, however, issue Adult Absentee Members with
two MCG AFL Reserve single use guest passes (valued at $62) which
can be used for a walk-up match during the home and away season.
Please note that guest passes will only be sent to Adult Absentee
Members who renew by June 30, 2013.
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Does an AFL Family Membership exist?
The AFL does not have a specific family membership, but does have a
family discount offer available to eligible members. To be eligible
for an AFL Membership family discount, there must be two full-fee
paying parents (adult members with no concessions) and one full-fee
paying junior residing at the one address.
Any additional immediate junior family members (Under 17) residing
at that address will be provided with a complimentary Membership
upon payment of the junior joining fee. Proof of residency for both
parents (i.e. a copy of a utilities bill) is required when lodging
an application for a family discount.
When applying for this discount, please staple together all
application forms and clearly label 'Family Discount' on the top
right hand corner of each page.
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What is the Junior Policy within the AFL Reserve?
Juniors under the age of six as at January 1, do not require an AFL
Junior Membership or Junior Guest Pass, and are able to enter the
AFL Reserve free of charge, however they must not occupy a seat
where seats are at a premium (reserved seat ticket events).
Juniors over the age of six, as at January 1, and under the age of
17, as at January 1, will be required to obtain an AFL Junior
Membership or Junior Guest Pass to enter the AFL Reserve.
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What is an AFL Under 7 Membership?
An AFL Under 7 Membership is a good idea for children who regularly
attend the football with their family and have not yet reached the
eligible age for a Junior Silver Membership. By paying the AFL
Membership Junior joining fee of $220 prior to your child reaching
the eligible age, your child will become an Under 7 Member. The
benefits of Under 7 Membership include an Under 7 membership card,
which will allow your child to purchase reserved seating with the
rest of your family (up until Week 2 of the Toyota AFL Finals
Series only) and, as an Under 7 Member, your child will be placed
on the waiting list for AFL Full Membership.
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I am eligible for a Concession Membership in 2013. What can I do if I want to join before I receive my identification?
If you will be eligible for a concession membership for the 2013
Premiership Season, but do not have the required documentation at
the time of renewal, the following options are available:
- Join as an adult member on the AFL Advance part-payment plan.
The monthly instalments deducted prior to the lodgment of your
concession documents will be based on the adult monthly instalment.
Once your concession documents are submitted, the instalments will
be adjusted to reflect the remaining amount owing on your
concession membership. Please note that concession documentation
must be lodged by June 30, 2013, to receive the concession
membership rate.
- Pay the adult renewal invoice in full and apply in writing for
a refund of the difference between the adult and concession
membership prices once you have the required documentation. Please
note that concession refunds must be lodged by close of business on
June 30, 2013.
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My name has recently changed. How can I update this?
In order to change your first name / surname details, we require a
copy of a legal document stating your change of name. For example,
a marriage certificate.
Upon receipt of this documentation, your account will be
updated.
Legal documents can be provided to AFL Membership via email membership@afl.com.au or post to
GPO Box 5275 Melbourne 3001
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Can I give my AFL Membership card to friends and family to use?
AFL Membership is a nontransferable product, meaning that only the
person whose name is on the card is entitled to use the benefits.
Signature checks are randomly conducted throughout the season and
if your membership card is found to be used by another person, the
membership will automatically be cancelled and all monies paid
forfeited.
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As an AFL Member how can I continue to support my club?
By nominating your club of support you will be counted as an
official member of your club and directly contribute a
portion from your membership fee to that particular club.
You will continue to receive all club communications and your years
of support for membership at your club will remain.
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Can I attend matches at venues other than the MCG and Etihad Stadium?
AFL Members do not have access to Simonds Stadium and
non-Victorian venues as part of the standard AFL Membership package
due to individual clubs, not the AFL, coordinating their respective
venues.
Club Support packages for Geelong or a non-Victorian team have
entry entitlements to their respective club's home matches because
the Club Support fee contributes to gate entry costs. Entry is
subject to capacity and some venues may require AFL Members to
purchase a club-reserved seat package or a match-specific reserved
seat to guarantee entry.
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How can I become an AFL Full Member?
When joining as an AFL Silver Member, your membership number is
automatically placed on the Full
Membership waiting list and acts as your place in the queue. The
number of Silver Members invited to upgrade to AFL Full Membership
annually is dependent on the number of Full Members who do not
renew their membership.
We are unable to estimate how long it will take to be offered
Full Membership due to the unpredictability of renewal numbers each
season, however we will advise you of your place in the queue on an
annual basis during the renewal period.
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Where can I find information relating to AFL Members’ reserved seat and guest pass on-sale dates for the 2013 Toyota AFL Premiership Season?
All information required to maximize the benefits of your 2013
AFL Membership, including details on when Members can access
reserved seats and guest passes for MCG and Etihad Stadium matches,
will be included in the AFL Members' Information Handbook, which
will be mailed along with your 2013 AFL Membership card in early
February (for members who renew by January 25, 2013).
Alternatively, click here for
details on when Members can access reserved seats and guest passes
for MCG and Etihad Stadium matches.
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How do I update my contact information?
To update your address, telephone number and email address
please log on to MyAFLAccount using the Members Login on the left
hand side of this page or contact AFL Membership via phone on 1300
722 515 or email to membership@afl.com.au.
Please refer to your renewal invoice for your password to access
MyAFLAccount.
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I am an AFL Silver Member, where do I find my waitlist number for Full Membership?
Your waitlist number for Full Membership is found on your 2013
AFL Membership renewal form.
This number will be upgraded each year once Full Member upgrades
are completed and will be communicated on your membership renewal
invoice from 2013. When Full Member upgrades are completed in June
2013, we will advise all AFL Silver Members how many members were
upgraded to Full Membership via email and on aflmembership.com.au
to ensure all members are aware of the process and where they are
in the queue.
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What if I am an AFL Silver Member and I don’t have a waitlist number?
If you do not have a waitlist number provided on your letter, it
indicates that you have declined an offer of upgrade in the past
and your number has been bypassed. Should you wish to take up a
Full Membership, please contact the AFL Membership Service Centre
to put your name in the upgrade database for the following season.
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I am a new AFL Member and do not have an AFL Full Membership waiting list number. When will I receive this?
New AFL Members will not receive an AFL Full Membership waiting
list number until after July, 2013 when the AFL Membership Service
Centre have finalised the AFL Full Membership upgrades for 2013.
New AFL Members will be advised of their waiting list number on
their 2014 AFL Membership renewal form which will be sent in
November.
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I am using the AFL Advance payment plan program and my credit card details need to be updated. How can I do this?
AFL Members who are using AFL Advance will be required to update
their credit card details should they change throughout the year to
maintain their monthly instalments. The AFL Membership Service
Centre will send a reminder to members whose credit cards are due
to expire in the subsequent month to provide their new expiry date.
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I want to attend a match at Etihad Stadium with more nonmembers than the guest pass limits allow. What do I do?
AFL Members wishing to attend an Etihad Stadium match with more
non-members than guest pass limits allow can do so by sitting in
the Level 3 general admission area. All your guests will need to do
is urchase a general admission ticket. AFL Members can also sit in
the public areas of Level 1 and 2 with nonmembers by paying the
premium reserved seat fee applicable to each area.
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How can I keep up to date with AFL Members’ ticketing arrangements for matches at the MCG and Etihad Stadium throughout the season?
The 'Around the Grounds' email subscription is a weekly update
sent each Thursday advising members of available walk-up areas for
matches at the MCG and Etihad Stadium. The 'In the Know' email
subscription is a monthly ticketing email providing direct ticket
links to purchase reserved seating and guest passes and includes
match upgrade information. 'In The Know' will also be sent
throughout the season advising of match upgrades as soon as we find
out.
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Am I able to upgrade a guest pass provided directly from the AFL Membership Service Centre to a reserved seat?
Guest passes from the MCG AFL Reserve Guest Pass Packs, Absentee
Guest Passes or Platinum Privilege Guest Passes can be upgraded via
all Ticketek channels.
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Does AFL Membership provide entry to other events at the MCG or Etihad Stadium?
AFL Members have entry entitlements only to AFL matches and
International Cricket matches at the MCG. The AFL has a
long-standing agreement with Cricket Australia allowing us to
manage a reduced capacity AFL Reserve at the MCG throughout their
summer events.
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I have misplaced my AFL Membership card. How do I arrange for another AFL Membership card to be sent?
If your AFL Membership card has been misplaced, you will
be required to make payment of $25 to replace the membership card
(a $50 fee applies during the 2013 Toyota AFL Finals Series).
Upon receipt of your payment, your original barcode will be
cancelled so that no one else can utilise your membership, and a
new barcode will be applied to your account.
The new barcode can be viewed under 'Edit Personal Preferences'
within your personal MyAFLAccount page and your new AFL Membership
card will be forwarded within 10 working days.
To make payment for the $25 replacement fee and arrange for a
new card to be mailed, please contact the AFL Membership Service
Centre on 1300 722 515.
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When will the information for the 2013 Toyota AFL Finals series be distributed?
The 2013 AFL Members Finals Information Brochure will be
distributed to AFL Members throughout August in time for the start
of the 2013 Toyota AFL Finals Series.
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As an AFL Silver Member, can I access tickets to the 2013 Toyota AFL Grand Final?
AFL Silver Members do not have Toyota AFL Grand Final
entitlements included in their package. AFL Silver Members will
only be offered the opportunity to purchase tickets in the AFL
Reserve should AFL Full Members not utilise the entire allocation
of AFL Membership Toyota AFL Grand Final tickets.
If tickets are made available to Silver Members, a priority
period is offered to those members with a Club Support package for
either of the competing teams. If a Silver Member has a Club
Support package for either competing team, they may be able to
access a ticket through their club's ticket allocation in the
public section of the ground. Members will need to clarify
eligibility and the ticket selling process directly with their club
of support.
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As an AFL Silver Member, can I purchase Toyota AFL Finals Series upgrade or priority packages directly through my club of support?
An AFL Member with a Club Support package is classified as a member
of their nominated club. Therefore, if the club has a Toyota AFL
Finals Series upgrade or priority package available, you will be
entitled to purchase one. To find out more about club Toyota AFL
Finals Series upgrade or priority packages, please contact your
club of support's membership department.
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How can I attend Gold Coast Suns home matches?
For information on accessing Gold Coast Suns home matches, click here
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How can I attend Sydney Swans home matches at ANZ Stadium?
For information on accessing Sydney Swans home matches at ANZ
Stadium, click
here
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How can I update my credit card details?
To update your credit card details, click
here to download the credit card authorisation form. Once
completed, please return to the AFL Membership Service Centre.
